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ProntoFax Terms of Service

Effective date: July 7, 2026

ProntoFax is operated by ShopWatch LLC, a Colorado limited liability company, doing business as ProntoFax ("ProntoFax," "we," "us"). These Terms of Service ("Terms") are a binding agreement between you and ShopWatch LLC. By using prontofax.com or any ProntoFax service, you agree to these Terms.

The short version: You pay $2.99 per fax, and only when your fax is confirmed delivered. If delivery fails, you pay nothing. You are responsible for what you send and for having the right to send it. We are a transmission service, not a party to your documents.

1. The Service

ProntoFax lets you send a fax from your web browser to a fax number in the United States. You can upload a PDF or photograph paper pages, and we convert, transmit, and confirm delivery. No subscription or account is required to send a fax.

Eligibility. You must be at least 18 years old to agree to these Terms and use the service on your own. If you are between 13 and 17, you may use ProntoFax only with the involvement and consent of a parent or legal guardian who agrees to these Terms and is responsible for your use, including payment. ProntoFax may not be used by anyone under 13.

2. Pricing and Payment

Price. Each fax costs a flat $2.99 USD, up to 25 pages. There are no subscriptions, minimums, or hidden fees.

How billing works. When you submit a fax, we place an authorization hold on your card for $2.99. Your card is charged only if your fax is delivered. If delivery fails after our retry attempts, we release the hold and you are charged nothing. Authorization holds that are released may still appear as "pending" on your statement for a few days, depending on your bank. That is your bank's display behavior, not a charge.

What "delivered" means. A fax is delivered when our fax carrier confirms that the receiving fax machine or service accepted the complete transmission. This carrier confirmation is the sole and conclusive basis for billing. We cannot verify, and are not responsible for, what happens after the receiving machine accepts the fax, such as whether anyone picks it up, reads it, or files it correctly.

Statement descriptor. Charges appear on your card statement as PRONTOFAX.

Payment processing. Payments are processed by Stripe. We never see or store your full card number.

3. Refunds

Because you are only charged when delivery is confirmed by the carrier, failed faxes never result in a charge and require no refund.

If you believe you were charged for a fax that was not delivered, contact us at support@prontofax.com within 25 calendar days of the charge and we will investigate against the carrier's transmission records. If the records show the fax was not delivered, we will refund the charge in full.

We do not offer refunds for delivered faxes, including cases where you sent the wrong document, sent to the wrong number that you entered, or the recipient claims not to have received it after the carrier confirmed delivery.

4. Your Responsibilities

You own what you send. You are solely responsible for the content of every fax you send, its accuracy, and its legality.

You must have the right to send it. By submitting a fax, you represent that:

  • You have the legal right to transmit the document and its contents.
  • The recipient has consented to receive it, has requested it, or you otherwise have a lawful basis to send it (for example, a government agency instructed you to fax a form to them).
  • The fax is not an unsolicited advertisement. Sending unsolicited fax advertisements violates the Telephone Consumer Protection Act (TCPA) and the Junk Fax Prevention Act, and is strictly prohibited on ProntoFax.

Accurate destination. You are responsible for entering the correct destination fax number. We show you the line type and region of the number before you pay so you can verify it, but the final confirmation is yours.

5. Prohibited Uses

You may not use ProntoFax to:

  • Send unsolicited advertising or marketing faxes of any kind
  • Send content that is illegal, fraudulent, threatening, or harassing
  • Impersonate another person or entity, or misrepresent the origin of a fax
  • Transmit content you do not have the right to transmit
  • Interfere with or attempt to circumvent the service's security, page limits, or billing
  • Resell the service or use it on behalf of third parties in bulk without our written agreement

We may refuse, cancel, or block transmissions and terminate access for violations of this section, at our discretion.

6. Acceptable Use

You may not use ProntoFax to send:

  • Unsolicited advertisements or promotional material, including any fax that would violate the Telephone Consumer Protection Act (TCPA), the Junk Fax Prevention Act, or equivalent state law.
  • Content that harasses, threatens, or defames any person.
  • Content that is unlawful, fraudulent, or infringes the rights of any third party.
  • Repeated transmissions intended to disrupt or overwhelm a recipient's fax line.

You are solely responsible for the content of every fax you send and for having any consent required to send it.

We may refuse, delay, or cancel any transmission, block any sender or destination number, and terminate access to the service, at our discretion and without refund, where we reasonably believe this section has been violated.

We may disclose transmission records, including payment records, in response to valid legal process.

Abuse reports may be sent to legal@prontofax.com.

7. Health, Legal, and Financial Documents

Many people use fax to send documents to healthcare providers, courts, insurers, and government agencies, and ProntoFax is designed for exactly that. However:

  • ProntoFax is a consumer transmission service. We are not a HIPAA business associate and do not offer Business Associate Agreements. If you are a healthcare provider or other covered entity subject to HIPAA, ProntoFax is not intended for your regulated workflows.
  • Individuals sending their own records and forms are responsible for verifying the destination number before sending.
  • ProntoFax does not provide legal, medical, or financial advice, and transmission of a document does not constitute filing, service of process, or receipt by any deadline unless the receiving institution says so.

8. Accounts and Receipts

You can send a fax without creating an account. After sending, we email you a confirmation with a private receipt link showing the delivery status of that fax. Keep that link private; anyone with the link can view that fax's receipt.

If you sign in (using the same email address), you can see the history of faxes sent with that email. You are responsible for maintaining control of your email account, which is the key to your ProntoFax history.

9. Document Handling and Retention

  • Photos you upload are deleted immediately after they are processed into your fax document.
  • The rendered fax document is retained for 30 days so you can access it from your receipt, then permanently deleted.
  • A delivery record (date, page count, last 4 digits of the destination number and its region, and delivery status) is retained as your proof of transmission.

Details are in our Privacy Policy .

10. Service Availability and Delivery Disclaimers

Fax is a decades-old technology and the receiving end is outside our control. Busy lines, out-of-paper machines, misconfigured receiving services, and carrier issues can cause delays or failures. We automatically retry failed transmissions before declaring failure. We do not guarantee that any fax will be delivered, or delivered within any particular time. Our commitment is simpler: if it isn't delivered, you aren't charged.

We may modify, suspend, or discontinue the service at any time. We currently support destinations in the United States only.

11. Intellectual Property

ProntoFax, the ProntoFax name and logo, and the service's software and design are owned by ShopWatch LLC. You retain all rights to the documents you send; you grant us only the limited license needed to process, transmit, and store them as described in these Terms and the Privacy Policy.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY FAX WILL BE DELIVERED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOPWATCH LLC'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US FOR THE FAX GIVING RISE TO THE CLAIM (OR $2.99 IF NO AMOUNT WAS PAID). WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING MISSED DEADLINES, LOST OPPORTUNITIES, OR CONSEQUENCES OF A DELAYED OR FAILED TRANSMISSION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless ShopWatch LLC from claims, damages, and expenses (including reasonable attorneys' fees) arising from the content of faxes you send, your violation of these Terms, or your violation of any law or third-party right, including claims under the TCPA or Junk Fax Prevention Act arising from faxes you sent.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@prontofax.com describing the dispute and give us 30 days to try to resolve it. Most issues can be resolved this way.

Any dispute arising out of or relating to these Terms or the service will be resolved in the state or federal courts located in Colorado, and you consent to their jurisdiction and venue. Either party may instead pursue qualifying claims in small claims court in Colorado or in the county where you live.

Any claim arising out of or relating to the service must be filed within one year after the claim arose, or it is permanently barred, to the extent permitted by law.

16. Changes to These Terms

We may update these Terms from time to time. The effective date at the top reflects the latest revision. Material changes will be posted on prontofax.com. Continued use of the service after changes take effect constitutes acceptance. Each fax is governed by the Terms in effect when you submit it.

17. General

If any provision of these Terms is found unenforceable, the rest remain in effect. These Terms are the entire agreement between you and ShopWatch LLC regarding the service. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

ShopWatch LLC d/b/a ProntoFax
support@prontofax.com

ShopWatch LLC's mailing address is available upon written request to legal@prontofax.com.