ProntoFax Privacy Policy

Effective date: July 7, 2026

This policy explains what ProntoFax (operated by ShopWatch LLC, a Colorado limited liability company) collects, why, how long we keep it, and who we share it with.

1. What We Collect

Your email address. Used to send your delivery confirmation and receipt link, and to show your fax history if you sign in later. Your email is encrypted at rest.

Your documents. The PDF you upload or the photos you take. This is the content of your fax, and we treat it as private correspondence: it is used only to render and transmit your fax and to show you your receipt. We do not read, analyze, mine, or use your document contents for any other purpose, including advertising or training.

The destination fax number. Used to validate and transmit your fax. After transmission, we permanently retain only the last 4 digits and the number's region; the full number is not kept beyond the transmission process.

Delivery metadata. Date and time, page count, delivery status, and language preference. This is your proof of transmission.

Payment information. Handled entirely by Stripe, our payment processor. We receive confirmation that a payment was authorized or captured, but never your card number.

Technical basics. Standard web server information such as IP address and browser type, used for security, fraud prevention, and keeping the service running.

If you sign in with Google. We receive your email address from Google. We do not receive your contacts, files, or anything else from your Google account.

2. What We Don't Do

• We do not sell or rent your personal information.
• We do not use your documents or their contents for advertising, profiling, or model training.
• We do not send marketing email. The only emails you get are transactional: your delivery confirmation and sign-in links.
• We do not use third-party advertising trackers.

3. How Long We Keep Things

After the 30-day document deletion, your receipt still shows the delivery record, but the document itself is gone and cannot be recovered, by you or by us. If you need a copy of your document, save it before then.

4. Who We Share Data With

We share data only with the service providers required to operate ProntoFax:

• Telnyx: our fax carrier. Receives the destination number and your fax document to perform the transmission.
• Stripe: payment processing. Receives your payment details directly; we never see them.
• Amazon Web Services: hosting and storage. Your documents and our database live in AWS data centers in the United States, encrypted at rest.
• Google: only if you choose to sign in with Google.

Each provider processes data only to provide their service to us. We do not share your information with anyone else, except if required by law (see below).

5. Legal Requests

We may disclose information if required by a valid legal process such as a subpoena or court order, or to protect the safety of any person or the security of the service. Because of our retention design, in most cases the only records that exist after 30 days are delivery metadata, not document contents.

6. Security

• Documents and database contents are encrypted at rest; all connections use TLS in transit.
• Email addresses are encrypted with keys held in a hardware security module.
• Receipt links use unguessable single-fax tokens, and receipts never display the full destination number.
• There are no passwords to steal: sign-in uses email links and Google sign-in only.

No system is perfectly secure, but our design principle is that the best protection for your data is not keeping it longer than needed.

7. Your Choices and Rights

Access. Your receipt link shows the record of your fax. Signing in with your email shows your full history.

Deletion. You can request deletion of your personal information by emailing support@prontofax.com. We will delete your email address and any remaining documents. Note that anonymized delivery records and records we must keep for tax, accounting, or legal compliance (such as payment records) may be retained as required.

Colorado and other state privacy laws. Depending on where you live, you may have rights to access, correct, or delete your personal information. We honor reasonable requests from any user regardless of jurisdiction. Email support@prontofax.com and we will respond within 45 days.

Do Not Track. We do not track you across other websites, so there is nothing for a Do Not Track signal to disable.

8. Cookies

We use only the cookies necessary to run the service, such as keeping you signed in and completing payment securely. We do not use advertising or cross-site tracking cookies.

9. Children

ProntoFax may not be used by anyone under 13, and we do not knowingly collect information from children under 13. Users between 13 and 17 may use the service only with a parent or guardian's consent, as described in our Terms of Service. If you believe a child under 13 has provided us personal information, contact us at support@prontofax.com and we will delete it.

10. Where Data Is Processed

ProntoFax operates in the United States and currently sends faxes only to United States destinations. Your data is processed and stored in the United States.

11. Changes to This Policy

We may update this policy from time to time. The effective date at the top reflects the latest revision, and material changes will be posted on prontofax.com.

This policy is written in English. Translations may be provided for convenience; the English version controls.

12. Contact

ShopWatch LLC d/b/a ProntoFax
support@prontofax.com

Questions about this policy or your data: support@prontofax.com

ShopWatch LLC's mailing address is available upon written request to legal@prontofax.com.